Strategy & Operations Manager
Core
Drive strategic deep dives and business performance management to solve high-priority analytical problems and scale operations for an AI platform serving home services contractors.
Role type
Strategy & Operations Manager (IC)
Builds
Operating systems, strategic recommendations, QBRs, executive reviews, and repeatable analytical tools.
Domain
B2B SaaS / Home Services (Plumbing, HVAC, Electrical)
Deliverable
dashboards & analysis
Required skills
Strategic problem structuring, data analysis, cross-functional project management, KPI definition, narrative building, stakeholder alignment
Preferred skills
High-growth startup experience, home services or B2B SaaS domain knowledge
Technologies
ServiceTitan, AI tools
Responsibilities
Own strategic deep dives end-to-end from framing questions to delivering recommendations; Support business performance management including KPIs and operational reviews; Drive cross-functional projects with sales, customer success, and product; Build analyses for QBRs and executive reviews; Turn one-off analyses into repeatable tools and dashboards
Seniority
Mid-level, hands-on IC
