Strategy & Operations Lead

San Francisco💼 Full-time🗓 2026-05-12 → 2026-09-26

Core

Drive company strategy, operational excellence, and customer transformation for an AI operating system serving home service businesses.

Role type

Strategy & Operations Lead (high-agency operator)

Builds

Company strategy, operational frameworks, customer transformation programs, and enterprise growth initiatives

Domain

B2B SaaS / AI / Home Services

Deliverable

dashboards & analysis | research | client delivery

Required skills

Strategic planning, business operations management, operational reviews, cross-functional leadership, AI adoption strategy, ROI modeling, enterprise sales support, change management, data analytics, stakeholder alignment

Preferred skills

High-growth startup experience, home services industry knowledge, B2B SaaS background

Technologies

ServiceTitan, QBRs, health scorecards, product adoption dashboards

Responsibilities

Own business performance management and KPIs; Lead strategic planning and board materials; Advise customers on AI adoption and workflow redesign; Build ROI models and value creation frameworks; Drive cross-functional operational improvements; Support enterprise sales and PE portfolio companies

Seniority

Senior, hands-on IC

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About broccoli

Broccoli is at an exciting growth stage with constant product tradeoffs. New products to build. A steady stream of feature requests from existing customers. Two different customer profiles: enterprise operators and independent SMBs. Plus rapid expansion into new verticals within home services. Every week involves hard calls about what gets built and what doesn't. You'll own those calls day-to-day and help the founders make the bigger strategic ones. When something ships, you own the rollout to customers, the CS team, and the sales team, plus the metrics and the honest answer to whether it actu