Strategy & Operations Lead
Core
Drive company strategy, operational excellence, and customer transformation for an AI operating system serving home service businesses.
Role type
Strategy & Operations Lead (high-agency operator)
Builds
Company strategy, operational frameworks, customer transformation programs, and enterprise growth initiatives
Domain
B2B SaaS / AI / Home Services
Required skills
Strategic planning, business operations management, operational reviews, cross-functional leadership, AI adoption strategy, ROI modeling, enterprise sales support, change management, data analytics, stakeholder alignment
Preferred skills
High-growth startup experience, home services industry knowledge, B2B SaaS background
Technologies
ServiceTitan, QBRs, health scorecards, product adoption dashboards
Responsibilities
Own business performance management and KPIs; Lead strategic planning and board materials; Advise customers on AI adoption and workflow redesign; Build ROI models and value creation frameworks; Drive cross-functional operational improvements; Support enterprise sales and PE portfolio companies
Seniority
Senior, hands-on IC
