Strategic Customer Success Manager - Aerospace and Defence
Core
Trusted advisor driving post-sale customer journey, business transformation, and ROI realization for global enterprise customers in aerospace and defense using a Design Engagement System.
Role type
Senior Strategic Customer Success Manager (Enterprise)
Builds
Customer adoption, retention, and expansion of a Design Engagement System (DES) for engineering teams.
Domain
SaaS / Aerospace & Defense / Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Gross revenue retention (GRR), executive engagement, stakeholder mapping, business review leadership, change management, risk mitigation, account planning, cross-functional collaboration, data-driven strategy
Preferred skills
Experience with engineering/manufacturing customers (CAD, PLM), land-and-expand SaaS motions, vertical SaaS background
Technologies
CoLab (Design Engagement System)
Responsibilities
Own gross revenue retention (GRR) across the book of business; Lead structured executive business reviews; Coach customers to take ownership of outcomes; Manage project timelines and implementation milestones; Collaborate with Sales on growth strategy and renewal execution; Identify risks and execute action plans; Drive internal CS maturity by contributing to playbooks and frameworks.
Seniority
Senior, hands-on IC with strategic influence