Strategic Customer Success Manager
Core
Trusted advisor to global enterprise engineering customers driving post-sale adoption, business transformation, and measurable ROI for a Design Engagement System.
Role type
Senior Strategic Customer Success Manager (Enterprise)
Builds
Enterprise adoption of a Design Engagement System (DES) for engineering teams
Domain
Industrial software / Engineering collaboration / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Gross revenue retention (GRR), executive stakeholder mapping, executive business reviews, change management, project timeline management, risk mitigation, account growth strategy, usage data analysis, late-stage deal support
Preferred skills
Engineering or manufacturing domain expertise (CAD, PLM), land-and-expand SaaS motions, vertical SaaS background
Technologies
CoLab Design Engagement System
Responsibilities
Own gross revenue retention (GRR) and influence NRR; Lead structured executive business reviews; Coach customers to take ownership of outcomes; Manage project timelines and implementation milestones; Collaborate with Sales on growth and renewal strategies; Drive internal CS maturity through playbooks and frameworks
Seniority
Senior, hands-on IC with strategic leadership
