Strategic Account Director
Core
Drive enterprise sales for an AI Agents platform that automates customer experience operations, managing the full lifecycle from initial conversation to signed contract for Fortune 250 prospects.
Role type
Strategic Account Director (Enterprise SaaS)
Builds
AI Agents for contact centers and customer service operations
Domain
Enterprise SaaS / Customer Experience (CX) / Artificial Intelligence
Deliverable
client delivery
Required skills
Enterprise account management, complex deal strategy, pipeline forecasting, market intelligence gathering, cross-functional leadership, contact center domain expertise
Preferred skills
Experience in Banking, Insurance, Healthcare, Travel, Hospitality, or Telecom; experience leading high-visibility customer engagements (CABs, conferences)
Technologies
AI Agents, NLP, Machine Learning
Responsibilities
Own a named account list of 50 Fortune 250 prospects and drive relationships to closure; Partner with Solutions Engineering and Customer Success to execute complex evaluations and proofs of value; Forecast pipeline and targets weekly; Stay close to the industry landscape to inform product and go-to-market strategy; Work cross-functionally across Solutions, Marketing, Finance, and Product; Support team recruitment and onboarding
Seniority
Senior, hands-on IC with team building responsibilities
