Customer Engagement Specialist - Maternity Cover
Core
Provide ongoing support and query resolution for existing clients on auto-renewal contracts to ensure maximum value and retention.
Role type
Customer Engagement Specialist (Account Management)
Builds
Client retention and subscription usage optimization
Domain
Financial Services / Credit Intelligence
Deliverable
client delivery
Required skills
Account management, client relationship management, commercial thinking, sales opportunity identification, negotiation, Salesforce proficiency, cross-functional collaboration
Preferred skills
Credit markets familiarity, high-growth environment adaptability
Responsibilities
Manage day-to-day client support for auto-renewal accounts, handle wide-ranging client queries (access, training, content), maintain regular contact touchpoints (calls every 2 months), identify cross-sell opportunities, coordinate with Sales/Marketing/Product teams, provide product feedback, negotiate client pushback
Seniority
Individual Contributor