Customer Success Associate
Core
Engage clients via the Lighthouse platform by monitoring usage, analyzing engagement metrics, and creating personalized content recommendations.
Role type
Customer Success Associate
Builds
Client engagement and retention through content curation and platform updates
Domain
B2B Software due diligence and strategic intelligence
Deliverable
product features
Required skills
Client relationship management, stakeholder coordination, content writing, newsletter creation, data analysis, CRM proficiency, problem-solving
Preferred skills
Hubspot, Airtable, content writing
Responsibilities
Monitor and analyze client platform usage metrics, identify trends to create personalized content recommendations, communicate platform updates via email/newsletter, coordinate with internal stakeholders to resolve client inquiries, address platform issues, share client feedback with internal teams