Renewals and Commercial Operations Manager
Core
Lead end-to-end customer renewal strategy and commercial operations for an enterprise SaaS banking AI platform, protecting recurring revenue and structuring multi-year partnerships.
Role type
Senior IC commercial operations manager (renewals & deal desk)
Builds
Enterprise SaaS contracts, multi-year partnerships, and recurring revenue streams for banking clients
Domain
SaaS / FinTech / Banking AI
Required skills
SaaS renewals management, complex enterprise contract negotiation, Master Services Agreement (MSA) structuring, revenue risk smoothing, CRM data hygiene, predictive churn modeling, pricing strategy, cross-functional stakeholder management
Preferred skills
FinTech or financial services procurement experience, MBA, usage telemetry analysis
Technologies
Salesforce, AI-driven analytics tools, commercial analytics platforms
Responsibilities
Manage contract terms, pricing structures, and order forms for enterprise renewals; Identify and mitigate at-risk accounts through creative commercial terms; Streamline enterprise contracting frameworks and multi-channel agreement lifecycles; Maintain data hygiene in Salesforce for predictable gross retention forecasts; Build reusable playbooks for commercial frameworks and automated renewal workflows
Seniority
Senior, hands-on IC