Senior Manager, Strategy & Operations, Client Success
Core
Partner with Client Success leadership to drive strategy, planning, and operations for the commercial organization, focusing on scaling client launches, retention, and expansion.
Role type
Senior Manager, Strategy & Operations (Client Success)
Builds
Client Success operating cadence, capacity models, quota systems, and cross-functional GTM plans
Domain
Healthcare / Employer Benefits / Commercial Strategy
Required skills
Strategic thinking, analytical skills, OKR/KPI management, forecasting, process design, project management, Salesforce requirements gathering
Preferred skills
Investment banking or management consulting background, healthcare or employer benefits experience, AI workflow optimization
Technologies
Salesforce, AI tools
Responsibilities
Shape and implement Client Success strategy including growth targets and book of business design; Establish and monitor OKRs and KPIs; Stand up operating cadence for pipeline management and forecasting; Build customer health models to identify churn risk; Project-manage cross-functional initiatives to level up the organization; Collect business requirements for Salesforce and data solutions
Seniority
Senior Manager, hands-on IC with strategic oversight