Manager, SMB Account Management, Food and Beverage
Core
Lead a team of Account Managers to drive growth, retention, and revenue expansion for Square's SMB Food and Beverage merchants.
Role type
Senior IC manager (Account Management)
Builds
Revenue expansion, software adoption, and retention for SMB F&B merchants
Domain
SMB Food and Beverage / Payments & Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, coaching, pipeline management, cross-functional partnership, performance management, merchant insight analysis, program improvement, escalation handling, enablement strategy
Preferred skills
AI fluency, builder mentality
Technologies
AI tools
Responsibilities
Lead and develop a remote team of 10-12 Account Managers; Drive measurable outcomes in upsell, retention, and customer satisfaction; Drive performance through structured 1:1s, pipeline reviews, and accountability; Partner cross-functionally to surface merchant insights and resolve escalations; Support leadership in executing team OKRs; Identify enablement opportunities; Serve as a senior escalation point for complex merchant situations
Seniority
Senior, hands-on IC with people management
