SMB Account Manager
Core
Own a portfolio of small and medium-sized business (SMB) merchants, driving retention, growth, and upsell/cross-sell opportunities for Square's platform.
Role type
Senior SMB Account Manager
Builds
Retention and growth strategies for SMB merchants
Domain
Fintech / Payments / SaaS
Deliverable
client delivery
Required skills
Account management, sales, negotiation, financial analysis, data-driven decision making, cross-functional collaboration, strategic planning, churn risk identification, playbook development
Preferred skills
Fintech or payments experience, SaaS platform experience, formal sales methodology training
Responsibilities
Manage a multi-million dollar portfolio of SMB merchants, identify and mitigate churn risk, close upsell and cross-sell opportunities, build relationships with business owners, handle competitive threats and escalations, write post-mortems and develop team playbooks, translate portfolio patterns into product recommendations, partner with Sales, Support, Product, and Analytics
Seniority
Senior, hands-on IC
