Partner Success Director
Core
Own relationships with technology and solution partners to enable them to sell and deliver Cresta's AI-driven customer experience platform.
Role type
Senior Partner Success Director (Go-to-Market & Ecosystem Growth)
Builds
Joint go-to-market strategies, partner enablement programs, and scalable training assets for the partner ecosystem.
Domain
AI / Customer Experience / Contact Center / SaaS
Deliverable
product features | client delivery
Required skills
Partner relationship management, strategic planning, cross-functional collaboration, solution consulting, technical solution translation, project management
Preferred skills
Experience with ISV/SI/BPO partners, ability to engage executive audiences, industry solution development
Technologies
Cresta unified AI platform (conversational AI, real-time augmentation, conversation intelligence)
Responsibilities
Develop partner success plans and maturity roadmaps; design and execute onboarding and enablement programs; align partner business objectives with Cresta capabilities; collaborate on joint go-to-market strategies; monitor partner performance metrics and adoption; identify and resolve technical gaps and product feedback from partners.
Seniority
Senior, hands-on IC with strategic ownership
