Account Manager, Ada Accelerate
Core
Own a portfolio of ~60 customers generating ~$2.5M ARR, ensuring retention, health, and expansion.
Role type
Account Manager (B2B SaaS)
Builds
Customer success outcomes, renewals, and revenue growth for an AI customer service platform
Domain
B2B SaaS / AI Customer Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, portfolio management, renewal management, account health tracking, business reviews, quota ownership, stakeholder management, data analysis, CRM management, cross-functional collaboration
Preferred skills
B2B SaaS experience, quota attainment, coaching receptiveness
Technologies
Salesforce, Google Workspace, MS Office
Responsibilities
Own renewals across portfolio and hit retention targets; Track usage and spot at-risk accounts; Run regular check-ins and business reviews; Find and pursue expansion opportunities; Build relationships with decision-makers; Forecast renewals and pipeline accurately; Escalate accounts needing senior support
Seniority
Junior to Mid-level, hands-on IC