Bilingual Strategic Account Manager
Core
Drive growth and retention of mid-market services sellers by acting as a trusted advisor to evaluate their tech stack and scale using Square's ecosystem.
Role type
Strategic Account Manager (Mid-Market)
Builds
Account expansion, retention, and satisfaction for services-vertical sellers
Domain
Payments, Business Management Software, Financial Services
Deliverable
client delivery
Required skills
consultative selling, discovery, account management, contract negotiation, technical solutioning, project management
Preferred skills
experience in services industry (sports & entertainment, health & beauty, home services, professional services)
Technologies
Square ecosystem (payments, business management, banking tools)
Responsibilities
Own and maintain relationships across a portfolio of ~175 mid-market services sellers; Consult with business owners to uncover opportunities across payments, business management, and banking tools; Retain and grow portfolio through use-case expansion and cross-sell; Identify opportunities for technical Square solutions and project manage execution; Act as the voice of the customer with Product, Engineering, and Operations; Negotiate contracts for use-case expansion and retention; Deliver white-glove client service; Inform operations and program design for this segment at scale
Seniority
Mid-Senior, hands-on IC