Senior Technical Operations Engineer (part-time)
Core
Own complex technical support operations for retention partners and act as the primary escalation point for high-priority technical issues in mobile app monetization.
Role type
Senior Technical Operations Engineer (part-time)
Builds
Scalable support processes, AI-driven automation workflows, and technical investigation documentation for mobile app partners.
Domain
Mobile app monetization, mediation, and technical operations
Deliverable
client delivery
Required skills
Technical troubleshooting of mobile SDKs, root cause analysis, client communication, AI workflow implementation, process improvement, escalation management, debugging with logs and dashboards
Preferred skills
Ad monetization platform experience, retention partner support, support automation building, mobile attribution familiarity, scripting/automation
Technologies
Jira, Intercom, Firebase, TestFlight, Android Studio, Xcode, Unity, Charles Proxy
Responsibilities
Own complex SDK and integration investigations; communicate directly with retention partners via Intercom and Jira; implement AI workflows to improve support efficiency; build scalable support processes and escalation standards; collaborate with Product, QA, and Engineering teams; provide clear root cause analysis and actionable recommendations
Seniority
Senior, hands-on IC
