AI Support Engineer, Biosciences - San Francisco
Core
Build and run support and escalation operations for OpenAI's life sciences customers (GPT-Rosalind), diagnosing technical issues, creating playbooks, and coordinating cross-functional resolutions.
Role type
Senior Support Leader / Support Engineer (Life Sciences)
Builds
Intake paths, playbooks, knowledge bases, tooling, and operating mechanisms for life sciences workflows.
Domain
Life Sciences / AI / Cloud Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical troubleshooting, root-cause analysis, escalation management, playbook creation, API configuration, cross-functional coordination, scientific workflow understanding, automation scripting
Preferred skills
Experience with regulated scientific environments, computational research environments, cloud platforms, data-intensive workflows
Technologies
ChatGPT, Codex, APIs, scripting, automation tools
Responsibilities
Own complex technical and operational support cases from intake to resolution; Diagnose and resolve issues involving onboarding, workspace creation, access, permissions, API configuration, and model availability; Build bioscience-aware intake flows, diagnostic procedures, and knowledge content; Coordinate complex escalations across Product, Engineering, Security, and Subject-Matter Experts; Identify recurring issues and turn patterns into durable fixes and product improvements; Define long-term operating models and service levels for biosciences support.
Seniority
Senior, hands-on IC with leadership responsibilities