Senior Technical Success Manager
Core
Guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize Zscaler's cloud security solutions to secure digital transformation objectives.
Role type
Senior Technical Success Manager (Customer Success)
Builds
Customer adoption strategies, risk mitigation plans, and intellectual capital (playbooks/guides) for the Zscaler Zero Trust Exchange platform.
Domain
Cybersecurity (Cloud Security, SASE, Zero Trust) + Enterprise Software
Deliverable
client delivery
Required skills
Strategic alignment of customer objectives with product goals, technical guidance on Zero Trust integration, managing complex escalations, data analysis for adoption insights, organizational leadership
Preferred skills
AI-powered operational analytics, predictive health scoring, conversational AI platforms, deep background in Cloud/Networking Security (SD-WAN, MPLS, SWG, DLP, VPNs, CASB), industry-specific workflow knowledge
Technologies
Zscaler Zero Trust Exchange, SASE, SD-WAN, MPLS, SWG, DLP, VPNs, CASB, AWS, Azure, Google Cloud
Responsibilities
Build relationships with key customer stakeholders to define strategic alignment, offer technical guidance for solution integration, provide expertise to manage complex escalations, identify adoption insights and develop risk mitigation plans, create and share best practice guides and playbooks
Seniority
Senior, hands-on IC