Technical Success Manager
Core
Guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize usage of Zscaler's cloud-native security solutions.
Role type
Senior Technical Success Manager (Cloud Security)
Builds
Customer adoption strategies, technical roadmaps, and risk mitigation plans for Zero Trust Exchange platform
Domain
Cybersecurity, Cloud Security, Zero Trust, AI/ML
Deliverable
client delivery
Required skills
Strategic alignment, technical guidance, escalation management, adoption analysis, risk mitigation, intellectual capital creation
Preferred skills
AI-powered analytics, machine learning insight tools, troubleshooting methodologies, certification (CISSP, CCNP, CCIE, Network+)
Technologies
Zero Trust Exchange, SD-WAN, MPLS, SWG, DLP, VPNs, CASB
Responsibilities
Build relationships with key customer stakeholders to align objectives; Offer technical guidance and best practices for solution integration; Manage escalations and coordinate resolutions; Identify adoption insights and develop risk mitigation plans; Create and share training guides and best practice documents
Seniority
Senior, hands-on IC