CSE Manager - West
Core
Manage a small team of Customer Success Engineers while acting as a principal technical expert and trusted advisor to Fortune 1000 clients to drive platform adoption and ROI.
Role type
Senior IC manager (player-coach) in Customer Success Engineering
Builds
Customer success outcomes, platform adoption, and expansion for enterprise data security clients
Domain
Data Security / AI Trust Infrastructure / Cloud Security
Deliverable
client delivery
Required skills
Player-coach leadership, technical advisory, consultative selling, onboarding strategy, ROI optimization, roadmap influence, technical troubleshooting, health monitoring, joint success planning, knowledge sharing, QBR execution
Preferred skills
SQL, Python/scripting, cloud infrastructure administration, DLP, DSPM/CSPM, SIEM, vulnerability management
Technologies
Cyera Platform, SQL, Python, Cloud environments, APIs, web services
Responsibilities
Lead a small team of Customer Success Engineers; serve as primary technical expert and trusted advisor to customers; drive customer adoption through onboarding and training; design customized use cases to align with business goals; resolve technical issues and blockers; advocate for customer feedback to influence product roadmap; conduct Quarterly Business Reviews; mentor team members.
Seniority
Senior, hands-on IC manager
