Customer Success Manager
Core
Strategic partner and trusted advisor to a portfolio of K-12 school district customers, driving adoption, retention, and revenue growth for a school finance platform.
Role type
Customer Success Manager (SaaS)
Builds
School finance platform for K-12 districts
Domain
Education (K-12) + School Finance
Required skills
Customer success management, account management, SaaS experience, K-12 software experience, executive stakeholder management, business acumen, product adoption driving, retention management, cross-functional collaboration
Preferred skills
Payments experience, accounting experience
Responsibilities
Manage customer portfolio with zero-churn mindset, deliver renewal and payments-growth targets, conduct semi-annual business reviews with district leadership, drive product adoption and ROI, champion customer feedback to product teams, build customer advocates (references, case studies).