Renewals Specialist
Core
Protect and grow Annual Recurring Revenue (ARR), accelerate renewal cycles, and improve commercial outcomes for the Zscaler Zero Trust Exchange platform.
Role type
Senior Renewals Specialist (Sales Operations)
Builds
Renewal forecasts, mitigation strategies, and retention plans for high-value clients.
Domain
Cybersecurity / SaaS
Required skills
SaaS revenue recognition, CRM/CPQ proficiency, financial analysis, cross-functional project management, churn risk analysis, strategic renewal guidance
Preferred skills
Cybersecurity industry renewals, multi-million dollar global renewals, AI/ML threat detection, automated policy generation, complex negotiation
Technologies
CRM, CPQ, Zero Trust Exchange
Responsibilities
Partner with Account Executives to ensure timely renewals; Monitor account health and surface churn risks; Orchestrate mitigation strategies for at-risk clients; Lead structured renewal forecast cadence calls; Provide strategic guidance to drive retention and reduce churn.
Seniority
Senior, hands-on IC