Technical Success Manager
Core
Guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize usage of Zscaler's cloud-native security solutions.
Role type
Senior Technical Success Manager (Post-Sales)
Builds
Customer adoption strategies, technical integration plans, and risk mitigation frameworks for Zero Trust Exchange platform
Domain
Cybersecurity / Cloud Security / Zero Trust
Deliverable
client delivery
Required skills
Customer success management, technical account management, cloud security architecture, web-based security, networking, infrastructure solutions, stakeholder management, escalation management, data analysis for adoption insights
Preferred skills
AI-powered analytics, machine learning insight tools, SD-WAN, MPLS, SWG, DLP, VPNs, CASB, troubleshooting methodologies, CISSP, CCNP, CCIE, Network+, French, Portuguese
Technologies
Zero Trust Exchange, SD-WAN, MPLS, SWG, DLP, VPNs, CASB, AI/ML tools
Responsibilities
Build and nurture relationships with key customer stakeholders to align objectives with Zscaler goals; Offer technical guidance and best practices for solution integration and expansion; Manage escalations and coordinate resolutions with internal and external teams; Identify adoption insights and develop risk mitigation plans; Create and share intellectual capital including training and best practice guides
Seniority
Senior, hands-on IC