Customer Value Manager
Core
Strategic account leadership role responsible for driving long-term success, value realization, and retention for assigned dealership accounts within the automotive retail SaaS platform.
Role type
Senior Account Management / Customer Success Strategy
Builds
Customer Value Plans, outcome-focused Value Reviews, and data-backed value narratives for dealership clients.
Domain
Automotive Retail / SaaS / Customer Success
Deliverable
client delivery
Required skills
Executive relationship management, account planning, value realization analysis, portfolio health monitoring, cross-functional collaboration, strategic storytelling, risk forecasting, expansion opportunity identification.
Preferred skills
Automotive industry experience, dealership operations knowledge, CRM proficiency (Salesforce), BI tool usage (Tableau, Looker, Power BI), structured consulting experience.
Technologies
Salesforce, Tableau, Looker, Power BI
Responsibilities
Own end-to-end customer relationships and execute Customer Value Plans; lead outcome-focused Value Reviews replacing traditional QBRs; translate platform data into compelling value narratives; monitor portfolio health, renewal readiness, and expansion potential; represent customer voice internally to drive product improvements; coordinate cross-functionally with Sales, Product, and Support teams; travel to dealership sites for engagement.
Seniority
Senior, hands-on IC with strategic ownership