Coordinador/a de Servicios y Operaciones IT
Core
Coordinating 24x7 IT operations services for a public sector client, ensuring service delivery, managing escalations, and maintaining SLAs.
Role type
Senior IT Service Operations Coordinator
Builds
IT service operations and support for public sector clients
Domain
IT Operations / Public Sector
Required skills
IT service management, team coordination, stakeholder management, SLA/KPI monitoring, incident escalation, knowledge management, documentation, continuous improvement
Preferred skills
Cloud technologies, user endpoint infrastructure
Technologies
ITIL, Cloud, User Endpoint Infrastructure
Responsibilities
Plan, supervise, and coordinate 24x7 IT service activities; Collaborate directly with the client and other providers to resolve blockers and manage expectations; Define and monitor KPIs and SLAs; Coordinate different operational groups across support levels; Ensure knowledge management; Maintain updated operational documentation for audits and quality reviews.
Seniority
Senior, hands-on IC