SaaS ISB Customer Community Lead- Charleston, SC
Core
Lead strategic customer community programs, executive forums, and advisory councils for a global SaaS insurance platform, driving customer retention, advocacy, and business outcomes.
Role type
Senior Individual Contributor, Customer Community Lead
Builds
Customer engagement programs, executive forums, and advisory councils
Domain
B2B SaaS / Insurance Technology
Deliverable
product features
Required skills
Strategic program management, executive stakeholder engagement, community strategy, end-to-end project management, advanced analytics, dashboard development, executive presentation design, cross-functional leadership
Preferred skills
Power BI, Salesforce, B2B SaaS customer advisory experience
Responsibilities
Manage complex multi-event programs across geographies; coordinate executive-level engagement with customers and leadership; drive cross-functional alignment; measure business impact and provide post-event reporting; translate customer insights into actionable outcomes influencing product direction and go-to-market strategy.
Seniority
Senior, hands-on IC
