CIS Entertaiment & Media CSM- El Segundo, CA
Core
Senior Client Success Manager driving client satisfaction, account growth, and operational excellence for Entertainment & Media clients.
Role type
Senior IC Client Success Manager
Builds
Managed Infrastructure Services and Application Modernization solutions
Domain
Entertainment & Media / Enterprise Technology Services
Deliverable
client delivery
Required skills
Client relationship management, Account growth and expansion, Delivery excellence and project leadership, Value realization and ROI, Internal orchestration, Resourcing strategy, Financial governance, Operational excellence
Preferred skills
AI and technology adoption, Digital agility
Technologies
DXC standard tools, architecture
Responsibilities
Own all aspects of CES delivery including contract renewal and SLAs, Drive on-account growth and pipeline development, Serve as central lead for account activities outside sales, Drive financial governance and cash collection, Ensure delivery and commercial compliance, Collaborate with cross-functional teams to align on client objectives, Act as voice of the client and escalation point, Drive operational excellence and KPI tracking
Seniority
Senior, hands-on IC
