Customer Success Associate
Core
Own the end-to-end client relationship for B2B branded podcast series, ensuring on-time launch, audience growth, and measurable thought-leadership value.
Role type
Customer Success Manager (B2B Media Production)
Builds
Branded B2B podcast series for corporate clients
Domain
Media production / B2B content marketing
Deliverable
product features
Required skills
Post-sale relationship management, project orchestration, workflow automation (Zapier/Make), stakeholder communication, data analysis, crisis management
Preferred skills
Podcast hosting platforms, audio terminology, B2B marketing metrics
Responsibilities
Conduct structured client onboarding calls, set episode planning milestones, monitor download trends and listener feedback, surface solutions for production obstacles, align internal teams on delivery timelines
Seniority
Mid-level, hands-on IC