Digital Customer Success Manager
Core
Drive high-volume customer adoption and retention for mid-market customers (production companies, broadcasters, brands) across the Americas using automated, digital-first engagement strategies and one-to-many programs.
Role type
Digital Customer Success Manager (Enterprise/Mid-market)
Builds
Customer adoption, retention, and expansion for a music and sound effects library
Domain
Media & Entertainment / SaaS
Deliverable
dashboards & analysis
Required skills
Customer Success, Account Management, data analysis, retention strategy, digital engagement, CRM management, cross-functional collaboration
Preferred skills
Experience with Planhat, Salesforce, or other Customer Success Platforms
Responsibilities
Drive high-volume customer adoption and retention through automated, digital-led engagement strategies; Act as a digital advisor to help creators maximize value of music and sound effects; Analyze usage data and engagement metrics to identify churn risks and implement mitigation tactics; Partner with Growth Managers to highlight expansion opportunities; Collaborate with CRM, Finance, and Legal teams for service delivery
Seniority
Mid-Senior (4+ years experience)
