Client Success Manager – Telecommunications
Core
Drive client satisfaction, foster account growth, and ensure operational excellence for telecommunications clients by managing service delivery, revenue, and contract margins.
Role type
Senior Client Success Manager (Telecommunications)
Builds
Consulting and Engineering Services (CES) delivery, account renewals, and revenue growth
Domain
Telecommunications / Managed Services
Deliverable
client delivery | account growth | dashboards & analysis
Required skills
client relationship management, delivery excellence, project leadership, value realization, account growth, internal orchestration, risk management, financial governance, change control, stakeholder alignment
Preferred skills
telecommunications industry experience, AI and technology adoption, digital agility, succession planning
Technologies
DXC standard tools, architecture, automation, lean methodologies
Responsibilities
Own all aspects of Consulting and Engineering Services (CES) delivery including contract renewal, profitability, and service level agreements; Drive on-account growth through pipeline development, proactive solutioning, and revenue forecasting; Serve as the central lead for account activities outside sales, providing strategic oversight and progress reporting; Drive financial governance by ensuring disciplined cash collection and addressing AR challenges; Ensure delivery and commercial compliance by partnering with Project Managers to meet contractual obligations; Collaborate with peer CSMs to ensure consistent client engagement and seamless sharing of account intelligence; Act as the voice of the client, advocating for their needs and serving as the central point of escalation for client issues; Drive operational excellence by implementing governance structures and tracking key performance indicators.
Seniority
Senior, hands-on IC with strategic oversight