Customer Director

Faculty

UK - LondonFull-time2026-10-02 → 2026-10-08

Core

Strategic partner driving revenue growth and AI transformation for Telecommunications, Media, and Technology clients.

Role type

Senior Customer Director (Strategy & Commercial Leadership)

Builds

AI-powered decision-making solutions and operational efficiency programs for TMT firms

Domain

Artificial Intelligence / Telecommunications, Media, and Technology

Deliverable

client delivery

Required skills

C-level stakeholder management, commercial strategy, AI transformation program leadership, cross-functional team management, thought leadership, sector-specific AI expertise

Preferred skills

Consulting experience, Telecommunications sector delivery experience

Technologies

AI frameworks, production-grade software delivery tools

Responsibilities

Drive revenue growth and expand accounts within the TMT sector; Lead complex AI transformation programs from strategy to delivery; Build trusted relationships with C-suite leaders; Shape commercial pitches and demos; Elevate industry profile through thought leadership; Guide multidisciplinary delivery teams of engineers and data scientists

Seniority

Senior, hands-on IC with strategic leadership (via careerplan.io/jobs/459a9079-3465-402d-af9b-196e2e03104c-customer-director-at-faculty)

About Faculty

Faculty is one of the world's leading applied AI companies, helping many of the organisations that shape our world to adopt AI successfully and safely. We play an important role in the emerging AI safety ecosystem. We already have many of the key Frontier Labs as clients, including Open AI and Anthropic, for whom we provide third-party red teaming, technical testing and other AI safety services. And we work with the UK government and other international governments on AI safety, including helping set up the AI Security Institute and delivering technical work which catalysed the first global AI