Service Desk Analyst (Mandarin and English Speaker)
Core
Provide L1 IT support for mobile and desktop platforms, resolving technical issues via chat and tickets to ensure high customer satisfaction.
Role type
L1 IT Service Desk Analyst
Builds
Standard software application packages, desktops, laptops, and remote connectivity solutions
Domain
IT Infrastructure / Help Desk (via careerplan.io/jobs/51586818-service-desk-analyst-mandarin-and-english-speaker-at-dxctechnology)
Required skills
Hardware troubleshooting, Mac/MS Operating Systems, Network connectivity, Remote connectivity tools, Ticket management, Queue monitoring
Preferred skills
Server/PC hardware knowledge, Data centre operations, Client management tools
Responsibilities
Diagnose and triage technical issues, Monitor ticket queues for misroutes or unresolved items, Maintain documentation for global service desk processes, Assist in maintaining call centre operations
Seniority
Junior, hands-on IC