Temporary Desktop Support Technician
Core
Provide on-site and remote Level 1 IT support for hardware, software, and network issues to ensure smooth IT infrastructure operations during busy seasons.
Role type
Temporary Desktop Support Technician (Tier 1)
Builds
IT support services for local and remote users
Domain
IT Infrastructure / Desktop Support
Deliverable
client delivery
Required skills
Windows, Chrome, and Mac hardware/software troubleshooting, ticket handling, hardware inventory management, SaaS support, Google Workspace administration, laptop setup and configuration
Preferred skills
Five9, Chromebooks, Duo, Okta MFA, Freshservice, AWS AppStream, virtual desktop environments, Zoom Rooms
Technologies
Windows, Chrome OS, macOS, Google Workspace, Microsoft Office, Zoom, Slack, Freshservice, AWS AppStream
Responsibilities
Manage and support Windows, Chrome, and Mac hardware and software; Handle IT tickets and incidents; Oversee hardware inventory and coordinate equipment shipping/receiving; Assist in setup and configuration of new laptops; Support and manage cloud services for email, calendar, and file sharing
Seniority
Entry-level to Junior, hands-on IC
