Junior IT support specialist (Albania)
Core
Provide first-line support for hardware and basic software issues for workstations and laptops, including setup, imaging, updates, and troubleshooting.
Role type
Junior IT support specialist
Builds
Workstations, laptops, printers, scanners, and peripheral equipment
Domain
IT Support / Hardware & Software
Required skills
Windows OS setup and imaging, macOS troubleshooting, basic wired and wireless networking, printer and peripheral installation, ticketing system usage, Active Directory account management, hardware repair basics, MDM enrollment
Preferred skills
Linux experience, advanced networking knowledge
Technologies
Windows, macOS, Linux, Active Directory, MDM, ticketing systems
Responsibilities
Provide first-line support for hardware and basic software issues, maintain device inventory, onboard and offboard employee equipment, install and troubleshoot printers and peripherals, ensure network connectivity, perform routine maintenance tasks, assist with user account setup, escalate complex issues, support office moves, maintain communication with users (via careerplan.io/jobs/F9-007-1F-F62-junior-it-support-specialist-albania)
Seniority
Junior, entry-level IC