IT Helpdesk/Support Engineer
Core
Junior IT support engineer providing day-to-day hardware, software, and connectivity support for the Kyiv office.
Role type
Junior IT support engineer
Builds
Corporate IT infrastructure and user experience for office staff
Domain
Enterprise IT support (via careerplan.io/jobs/B7-007-55-279-it-helpdesksupport-engineer)
Required skills
macOS and Windows administration, networking basics (IP, DHCP, DNS), user account lifecycle management, IT inventory tracking, helpdesk ticket processing, documentation
Preferred skills
Okta/SSO, Jamf or Intune, CLI/scripting, FortiNet/VPN
Technologies
macOS, Windows, Google Workspace, Jira Service Management, Confluence, Okta, Jamf, Intune, GCP, CrowdStrike, Cloudflare
Responsibilities
Serve as first point of contact for IT issues (hardware, software, connectivity, accounts); Set up and configure laptops for new hires; Handle onboarding and offboarding tasks; Troubleshoot network and Wi-Fi issues; Manage and track IT inventory; Process IT requests via helpdesk system; Purchase IT equipment
Seniority
Junior, hands-on IC
