Service Delivery Manager
Core
Oversee service delivery operations and ensure high-quality execution for client accounts in the technology industry.
Role type
Service Delivery Manager
Builds
End-to-end service delivery for global enterprise and public sector clients
Domain
Technology services / Managed Infrastructure / Application Modernization
Deliverable
client delivery
Required skills
Team management, demand forecasting, project planning, budget management, client relationship management, service improvement identification, hiring support, performance management
Preferred skills
Business Administration, Engineering, or Information Systems degree; technology industry experience; experience with company products and operating systems
Responsibilities
Supervise functional teams or account leads; Develop demand forecasts; Plan projects and workload forecasts; Monitor and approve account expenditures; Collaborate with management and clients to manage relationships; Identify and monitor service improvements; Support hiring activities; Address performance issues
Seniority
Mid-Senior, hands-on IC with leadership responsibilities
