Customer Success Manager
Core
Drive customer retention and growth by managing a dedicated book of business, acting as a consultative partner to identify expansion opportunities and ensure long-term success on the Justworks platform.
Role type
Mid-level Customer Success Manager (Revenue Driver)
Builds
Customer retention, revenue growth, and strategic alignment for B2B SaaS clients
Domain
HR Technology / SaaS
Required skills
Account management, B2B lead generation, Salesforce, SalesLoft, LinkedIn SalesNavigator, ZoomInfo, multi-threaded relationship management, strategic business reviews, cross-functional collaboration
Preferred skills
Healthcare, HR, or insurance industry experience, HR Tech/SaaS domain knowledge
Technologies
Salesforce, SalesLoft, LinkedIn SalesNavigator, ZoomInfo
Responsibilities
Manage and service a dedicated book of business to identify growth and retention opportunities; Build and maintain strong relationships with key stakeholders including administrators and executives; Drive consistent customer value through regular check-ins and strategic business reviews; Triage and service customer queries by providing education and routing to internal teams; Champion the Justworks brand and product suite to articulate value propositions
Seniority
Mid-level, hands-on IC
