Principal Renewal Specialist
Core
Strategic advisor managing customer renewals, upsells, and cross-sells to drive recurring revenue and digital transformation for enterprise security clients.
Role type
Principal Renewal Specialist (Sales/Account Management)
Builds
Recurring revenue streams and long-term customer partnerships for Zscaler's Zero Trust Exchange platform.
Domain
Cybersecurity / Cloud Security (SASE)
Required skills
Strategic account analysis, contract negotiation (co-terming, true-ups), upsell/cross-sell strategy, cross-functional collaboration, risk assessment, AI/ML solution positioning
Preferred skills
Prior renewal experience, ambiguity navigation, ownership mindset, problem-solving, high-trust collaboration, growth mindset
Technologies
Zscaler Zero Trust Exchange, SASE, AI-driven security solutions
Responsibilities
Partner with Account Executives to analyze accounts and prescribe renewal/upsell approaches, participate in strategic account planning and QBRs, collaborate with internal teams (Deal Desk, Product, Finance) to provide compliant solutions
Seniority
Principal, strategic advisor with hands-on execution
