Manager - Client Services
Core
Lead and grow IT services business for Utilities clients in Australia, managing existing accounts and acquiring new prospects.
Role type
Manager, Client Services (Account Management & Business Development)
Builds
IT services solutions and sector strategies for Utilities clients
Domain
IT Services / Utilities / Australia
Deliverable
client delivery | production ML models (via service lines) | dashboards & analysis (via service lines)
Required skills
Account management, Business development, Proposal creation, Risk management, Client expectation management, IT Services experience, Global Delivery Model experience, Technology Consulting, Utilities sector knowledge, Contract negotiation, Stakeholder management (CXO level)
Preferred skills
Sales experience, Thought leadership, Problem-solving, Analytical skills, Commercial acumen, Network in Australian Utilities sector
Technologies
None explicitly listed (focus is on services and consulting)
Responsibilities
Develop and present proactive proposals to clients/prospects, Engage internal teams to develop solutions, Handle risks and issues related to accounts, Set and manage client expectations
Seniority
Manager, hands-on leadership