Senior Customer Success Renewals Representative, Commercial/Named (Hong Kong)
Core
Drive revenue bookings and overachieve quotas by managing customer maintenance contract renewals, providing quotes, and upselling premium services and add-on products to ensure retention and growth.
Role type
Senior Customer Success Renewals Representative
Builds
Customer retention and revenue growth through contract renewals and upsells
Domain
Data security and resilience (Data & AI Trust)
Required skills
Quota overachievement, pipeline management, technical environment health checks, stakeholder management, executive negotiation, forecasting, business analysis, Salesforce proficiency, data querying and reporting
Preferred skills
Consulting experience, enterprise account management, complex configuration handling, multi-functional team leadership
Technologies
Salesforce.com, Excel
Responsibilities
Manage annual pipeline and reach out 9+ months before support expiration; Proactively engage customers to educate on new features and close renewals; Cold call customers with lapsed support to reactivate accounts; Work cross-functionally to prepare Enterprise Renewals Agreements and Special Terms; Negotiate renewals at the CxO level; Assist customers with licensing transfers and support ticket escalations; Manage inbound renewal inquiries through portals.
Seniority
Senior, hands-on IC