Senior Account Manager (Pacific, Mountain, or Central time zone)
Core
Senior Account Manager responsible for commercially managing and growing Tier 1 enterprise customer relationships, driving retention, expansion, and revenue growth for a conversational AI platform.
Role type
Senior Account Manager (Enterprise SaaS)
Builds
Scalable growth motion for conversational AI agents serving hundreds of enterprises
Domain
Enterprise Software / Conversational AI / B2B Sales
Deliverable
production ML models
Required skills
Enterprise account management, executive relationship building, solution-based sales modeling, account retention strategies, upsell/cross-sell execution, MEDDPIC forecasting, ROI modeling, Gong pipeline management, Command of the Message sales methodology
Preferred skills
Experience with Tier 1 enterprise accounts, self-service growth motion expertise, virtual agent product knowledge
Technologies
PolyAI Raven, MEDDPIC, Gong
Responsibilities
Manage a book of up to 10 existing Enterprise customer accounts; Lead customer SteerCo executive meetings with C-level buyers; Create tailored ROI models for specific verticals; Partner with solution consulting to create bespoke demos; Act as voice of the customer to drive product usage and quality; Forecast deals and pipeline using MEDDPIC methodology.
Seniority
Senior, hands-on IC
