Senior Client Partner, US & Canadian Markets
Core
Identify and develop business growth opportunities within an assigned portfolio of existing accounts in the US and Canadian markets while ensuring client satisfaction.
Role type
Senior Client Partner (Account Management & Business Development)
Builds
Account development plans, stakeholder maps, white space analyses, growth strategies, pitch decks, RFIs, RFPs, and commercial offers
Domain
IT Services / Consulting / Software Outsourcing
Deliverable
client delivery
Required skills
Account planning, stakeholder mapping, business reviews, up-sell/cross-sell, sales pipeline management, contract negotiation, CRM management, CSAT analysis, case study creation
Preferred skills
Software/data engineering background, SDLC knowledge, IT outsourcing models expertise
Technologies
Salesforce, HubSpot
Responsibilities
Gather client and market intelligence, support creation of account development plans, build trust-based relationships with key stakeholders, initiate meetings with new leaders, qualify untapped client needs, manage sales opportunities through pipeline stages, lead preparation of pitch decks and commercial offers, oversee contract negotiations, manage CSAT surveys and resolve satisfaction issues, secure cooperation disclosures and co-create case studies
Seniority
Senior, hands-on IC