Customer Success Renewals Representative, Velocity
Core
Managing territory renewal and expansion goals, ensuring timely renewals, customer retention, and satisfaction while removing obstacles to maintain contracts.
Role type
Customer Success Renewals Representative
Builds
Maintenance agreements and renewal contracts for the Velocity customer segment
Domain
Data security and resilience (virtualization industry)
Required skills
Sales experience, customer retention, quota achievement, cold calling, proposal generation, Salesforce proficiency, data analysis
Preferred skills
Renewals or customer success experience, virtualization industry knowledge
Responsibilities
Overachieving quota tied to territory renewal and expansion goals, managing inbound renewal inquiries, cold calling lapsed customers for reactivation, preparing proposals and quotes, collaborating with sales teams, maintaining accurate Salesforce records, meeting KPIs and SLAs
Seniority
Mid-level, individual contributor