Senior Manager, Revenue Intelligence Operations, Customer Experience
Core
Lead a global team of analysts and program managers to drive renewal forecasting, reporting accuracy, and operational support for the Post Sales business.
Role type
Senior Manager, Revenue Intelligence Operations
Builds
Renewal forecasting processes, executive dashboards, and Post Sales metrics definitions
Domain
SaaS / Subscription-based business models
Deliverable
dashboards & analysis
Required skills
People management, Revenue Operations, Post Sales processes, CRM platforms, Data visualization, Business metrics definition, Cross-functional partnership
Preferred skills
AI-driven analytics, SQL, Work management tools, Sales compensation
Technologies
Salesforce, Microsoft Excel, monday.com
Responsibilities
Lead and develop a global team of analysts and program managers; Manage centralized intake for dashboards and reports; Lead renewal forecasting processes; Oversee executive dashboards and performance reporting; Define and maintain core Post Sales metrics; Drive automation and AI adoption in operational workflows; Partner on strategic planning and territory design.
Seniority
Senior, hands-on IC with people leadership
