Senior Account Performance Manager
Core
Manage a portfolio of ~200 strategic SMB/Mid-Market merchants to drive revenue growth, optimize margins, and prevent churn through data-driven business insights and proactive relationship management.
Role type
Senior Account Performance Manager (Strategic Accounts)
Builds
Merchant revenue (TPV), payment adoption, and profitability for strategic B2B accounts
Domain
Fintech / Buy Now Pay Later (BNPL) / Payments
Required skills
Strategic account management, B2B sales/business development, financial and business analysis, churn prevention, data-driven recommendations, cross-functional collaboration, negotiation
Preferred skills
International account management, pricing/margin optimization, fintech or SaaS experience, CRM and sales intelligence platform proficiency
Technologies
Salesforce, Gong, Dust, Performance dashboards
Responsibilities
Proactively outreach to portfolio merchants to identify growth opportunities; Analyze merchant activity to recommend upselling, pricing optimization, and expansion initiatives; Conduct financial analyses for low-margin accounts to define improvement action plans; Monitor market trends and competitor activity to identify early warning signs of churn; Contribute to best practices for managing strategic accounts across different markets; Improve account management processes, reporting, and automation
Seniority
Senior, hands-on IC