Principal Strategic Alliances Manager, GSI
Core
Build and scale NiCE's Global Systems Integrator (GSI) alliances in India and the Middle East to generate joint pipeline and delivery capacity for CXone and Cognigy products.
Role type
Principal Strategic Alliances Manager (GSI)
Builds
Joint go-to-market programs, solution offerings, and certified delivery capacity with large systems integrators.
Domain
Customer Experience (CX) and Workforce Engagement
Required skills
Strategic alliance management, executive relationship building, joint business planning, partner-led sales enablement, cross-functional stakeholder alignment, regional market strategy, performance metrics reporting, partner economics understanding
Preferred skills
CX/contact center/cloud/enterprise software experience, global matrixed environment navigation, travel readiness
Technologies
CXone Mpower, Cognigy
Responsibilities
Lead and grow strategic alliances with priority GSIs (Accenture, TCS, Infosys, Wipro, HCLTech); build executive sponsorship and run joint business plans; shape and scale NiCE practices inside partners; drive joint pursuit of named accounts via SI-led bids and co-selling; collaborate on joint campaigns and enablement; ensure successful partner-led deployments; act as regional voice in global GSI program; report on pipeline, bookings, and joint wins.
Seniority
Principal, hands-on IC
