Account Manager - North America - Corporate Segment
Core
Own the full commercial relationship and customer success for a book of 100-200 corporate accounts (up to 250 employees) using AI voice and agent platforms.
Role type
Senior Account Manager (B2B SaaS/AI)
Builds
ElevenLabs' ElevenAgents, ElevenCreative, and ElevenAPI platforms
Domain
AI/ML, Voice AI, Developer Tools
Deliverable
client delivery
Required skills
B2B SaaS account management, quota ownership, cross-sell strategy, technical product knowledge (APIs/SDKs), data-driven churn risk identification, high-volume book management
Preferred skills
Voice AI domain expertise, multi-product platform expansion experience
Technologies
ElevenAgents, ElevenCreative, ElevenAPI, AI voice models
Responsibilities
Drive net revenue retention (NRR) and product cross-sell, build scalable account management systems and playbooks, advise customers on agent design and integrations, lead end-to-end renewals, identify expansion opportunities using product usage data
Seniority
Senior, hands-on IC