Agent Strategist - NYC
Core
Drive retention, expansion, and long-term customer value for enterprise accounts by managing post-sales engagement and commercial strategy.
Role type
Senior post-sales account strategist (enterprise B2B SaaS)
Builds
Enterprise voice AI deployments for complex business workflows
Domain
Voice AI, conversational AI, telephony, B2B SaaS
Deliverable
client delivery
Required skills
enterprise account management, stakeholder management (VP/C-level), renewal and expansion strategy, technical fluency (APIs/integrations/architecture), CRM hygiene, process building in high-growth environments
Preferred skills
voice technology, conversational AI, telephony, contact center technology, AI/ML products
Technologies
APIs, integrations, deployment workflows, architecture
Responsibilities
build trusted relationships with key stakeholders, audit account health metrics and renewal timelines, align cross-functional teams on deployment priorities, deliver executive-ready QBRs, drive renewal conversations, surface expansion opportunities, refine post-sales playbooks
Seniority
Senior, hands-on IC