Account Manager - APAC
Core
Building a community of engaged partners and driving long-term value for commercial and enterprise clients in the APAC region through voice AI solutions.
Role type
Senior Account Manager (APAC)
Builds
Scalable account management playbook and framework for voice AI products
Domain
AI / Voice Technology / SaaS
Deliverable
client delivery
Required skills
Account management, customer success, commercial experience, relationship building, problem-solving, analytical skills, bilingual communication
Preferred skills
Experience in a bilingual work environment
Technologies
ElevenAgents, ElevenCreative, ElevenAPI
Responsibilities
Develop scalable account management playbook, manage commercial and enterprise clients in Southeast Asia and North Asia, drive long-term product adoption, monitor customer usage and adoption, own expansion and renewal of accounts, measure and improve customer satisfaction, track account management KPIs (NRR/GRR)
Seniority
Mid-Senior, hands-on IC