Senior Product Customer Success Manager
Core
Manage a small portfolio of client accounts to ensure business growth, contract renewals, and expansion by acting as a trusted advisor and delivering technical integrations.
Role type
Senior Product Customer Success Manager (IC with coaching responsibilities)
Builds
Client success plans, business cases, and technical integration projects
Domain
Enterprise software (Customer Experience, Financial Crime, Public Safety)
Required skills
Client account management, technical project delivery (API integrations), business analysis, contract interpretation, stakeholder relationship management, business case creation, data analysis, commercial awareness
Preferred skills
Postgraduate degree in technical/business subject, Project management qualification, advanced data analysis tools, fluency in another language
Technologies
Excel, API integration tools
Responsibilities
Manage multiple accounts/workstreams in a small portfolio, deliver complex technical integrations and projects, maintain strategic success plans for clients, coach and train junior CSMs, assist with client escalations, partner with sales and technology teams, identify growth opportunities, conduct quarterly business reviews
Seniority
Senior, hands-on IC with mentorship duties