Customer Success Manager
Core
Own and grow a book of business for highest-value enterprise accounts, managing the full lifecycle from onboarding through renewal and expansion for an AI-powered notepad.
Role type
Senior Customer Success Manager (Enterprise/Strategic Accounts)
Builds
AI-powered note-taking product and knowledge capture workflows
Domain
SaaS / AI / Productivity
Deliverable
client delivery
Required skills
Customer Success lifecycle management, strategic account management, onboarding execution, change management, product expertise, technical integration ownership, playbook development, cross-functional collaboration
Preferred skills
AI product experience, MCP-style integrations, PLG/early-stage SaaS background, GTM stack proficiency
Technologies
Attio, Stripe, Juro, Omni, MCP-style integrations
Responsibilities
Run high-touch onboarding for strategic accounts, act as a trusted advisor on AI workflows, take technical ownership of AI integrations, contribute to CS playbooks and metrics, collaborate with Sales and Product on roadmap decisions
Seniority
Senior, hands-on IC